The eight questions everyone asks before they say yes.

One fixed fee, agreed in writing before anything starts.

You get a single number and a written scope before we begin, and it does not move unless you ask for something outside that scope — in which case you approve the change and its price first. Larger projects are split into stages, and you can stop after any stage and keep everything produced up to that point. If your budget is smaller than the work needs, we will say so and suggest something that fits, including spending it elsewhere.

Four sessions with you. Everything else is ours.

We ask for about ninety minutes at the start, then one review session per stage. Between them the work happens on our side and arrives as a short written summary you can read in five minutes, with each open decision framed as a yes or no. No workshops, no shared spreadsheets, and no meetings that exist only to prove progress.

Six to eight weeks for a typical site, with the dates in writing.

Roughly: week one for structure and words, weeks two to four for design, weeks five to seven for the build, then launch. Projects are rarely slow because of the making — they are slow because decisions are left until the end, so every item that needs you gets a date next to it. If something slips on our side you hear it the same day, not at the deadline.

Sometimes you should — and we will tell you when.

If you need five pages, a contact form and nothing more, a template will do the job, and we would rather send you away than sell you a rebuild. You hire us when the software is not the hard part: deciding what the site is for, what it says, how it gets found, and why a stranger should trust it. That thinking is the work. The build is the part that goes quickly.

We agree what success means before we design a single page.

In the first week we write down the one action the site has to earn — an enquiry, a booking, a call — and how we will know it happened. Every decision after that is tested against it. What we will not do is promise a number: enquiries also depend on your offer, your market and how fast you reply. We promise you can see what is working, and that anything that is not can be changed.

Two rounds of changes in every stage, and you can stop after any one of them.

You see the work early and often, so nothing ever arrives as a finished surprise. Each stage includes two rounds of revisions, and if the direction is genuinely wrong we would rather restart it than defend it — one clean restart is included. If you decide to stop altogether, you pay for the stages completed and keep everything in them. Nobody should have to buy a whole project to find out they dislike it.

Then we work inside what you have — including alongside your developers.

Your guidelines, fonts and tone of voice come first; the site is built to fit them, not the other way round. We build on the platform your team can actually maintain, and if that means handing over a content-managed site with a written guide and a training call, that is what you get. If you have in-house developers, we can work to their standards, share the source, and let them take the build outright.

Thirty days of support are included. After that, you own the work and you choose.

Everything built for you is yours — files, fonts, licences, analytics and accounts — handed over in one document on launch day. The first thirty days of fixes and small changes are included at no cost. If you would like us to keep looking after it, there is a simple monthly arrangement covering updates, monitoring and small changes; if you would rather do it yourself, the handover notes are written for that. Either way, no lock-in.